Verum & Nutritor

  • 20-Aug-2018 to 19-Oct-2018 (MST)
  • Salt Lake City, UT, USA
  • Contract

Call Center Representative Job Responsibilities:

Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.

  1. Answers inquiries by clarifying desired information; researching, locating, and providing information.
  2. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  3. Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  4. Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
  5. Maintains call center database by entering information.
  6. Keeps equipment operational by following established procedures; reporting malfunctions.
  7. Updates job knowledge by participating in educational opportunities.
  8. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.


Call Center Representative Skills and Qualifications:

Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking

Looking for applicants that have a certification or BA in Customer Relations/Marketing

Verum & Nutritor
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